Features · 09

Nine things you do every week. One app.

Booking, POS, payroll, inventory, marketing, reports, waitlist, multi-location, customer app. Same login. Same data. Same source of truth.

01   Booking

The chair is full. The phone is quiet.

A calendar built around chairs, walk-ins, and waitlists — not a generic agenda. Clients book themselves at 2 a.m. A voice AI books the rest. The chair fills itself.

  • Day, week, and month views — chair-by-chair, not just a flat agenda
  • Walk-in queue, waitlist, and a parking lot for re-bookings
  • Drag-to-reschedule with live conflict detection
  • Voice AI booking line — picks up when you can't, books in real time
  • SMS confirmations, reminders, and reschedules — built in
FRIDAY · NOV 14 · 92% UTILIZATION
Andre
Marcus
Devon
Walk-in
10:00
D. KimFade · 30m
R. PatelBeard · 20m
10:30
J. ParkCut · 45m
walk-inqueued
11:00
M. LopezCut · 30m
S. TranLineup · 15m
11:30
K. SinghHot towel · 30m
02   Point of sale

Tap, charge, tip, done.

A POS designed for the chair, not the counter. Services, products, and tips on one screen. Card on file. Tap to pay. Email receipts that match the brand.

  • Service + product + tip in a single transaction
  • Card on file for regulars — no more "do you take Apple Pay?"
  • Split tips across barbers automatically — no math, no arguments
  • Receipts that look like the shop, not like a Stripe template
  • Refunds, store credit, gift cards — built in
● TICKET 0241·ANDRE · 14:32
Skin fade30 min · regular
$45.00
Beard trimadd-on · 10 min
$15.00
Premium pomade1× · sku 0421
$28.00
Tip22% · split: andre $14, devon $5
$19.00
TOTAL$107.00
03   Payroll

Friday close. Pay run done.

Commission, tips, hours, and product cuts — calculated as the day happens. Friday close becomes a one-click pay run instead of a weekend spreadsheet.

  • Commission rules per barber, per service, per product
  • Tip splits — by booking, by chair, or by custom rule
  • Hourly + commission hybrid pay structures
  • Pay stubs that explain the math — barbers stop asking why
  • Export to your accountant in two clicks
PAY PERIOD · NOV 9 — NOV 15
AJ
Andre J.
42 cuts · 18% comm
$1,420
+ $384 tips
MR
Marcus R.
38 cuts · 18% comm
$1,280
+ $312 tips
DT
Devon T.
31 cuts · 16% comm
$1,050
+ $268 tips
SK
Sam K.
22 cuts · apprentice
$680
+ $142 tips
Pay run total$5,536
04   Inventory

Pomade, blade oil, capes.

Track what's on the shelf, what's running low, and what's quietly making margin. Reorder before the bottle is empty — or set it to reorder itself.

  • Per-product margin: cost, retail, sold, on hand
  • Auto-reorder thresholds — never run out of pomade on a Saturday
  • Barber-attributed product sales (= commissionable)
  • Vendor-by-vendor purchase history
  • Stock counts that take 4 minutes, not 40
STOCK · 47 SKUS · 3 LOW · 1 OUT
Premium pomade · matte
14
In stock
Blade oil · 4oz
3
Low
Sea salt spray
8
In stock
Beard balm · sandalwood
0
Out
Cape · barber black
12
In stock
Aftershave · classic
2
Low
05   Marketing & loyalty

The right text. The right Tuesday.

Smart segments — lapsed regulars, birthday this month, big spenders — get the right SMS at the right moment. Loyalty, gift cards, and referrals all live in the same stack.

  • Dynamic segments by behaviour — lapsed, high-LTV, birthday, new
  • Promotion builder: percentage, fixed, BOGO, package — with audit
  • Loyalty points + reward thresholds, visible in the customer app
  • Branded gift certificates — sell, redeem, track liability
  • Referrals with two-sided rewards and automatic attribution
9:41BARBERSHOP XLAB
Today · 2:14 PM
Hey Daniel — it's been 6 weeks. The chair misses you. Show this for $5 off your next cut. Reply STOP to opt out.
Lol fair. Got Saturday at 3?
Saturday 3pm with Andre — booked. See you then.
06   Reports

Numbers that read like English.

Not a dashboard maze. Plain answers: which chair makes money, which day is bleeding cash, which barber's regulars are growing. The kind of report your accountant smiles at.

  • Chair-by-chair P&L + per-service margin
  • Peak Demand Heatmap — schedule the team to demand, not habit
  • Barber leaderboard with retention, revenue, and cohort views
  • Forecasting tab — forward projections by chair, service, week
  • Export to your accountant in one click
LAST 7 DAYS · NOV 9 — NOV 15
Revenue
$18,420
+12% vs last week
Tickets
312
+8%
No-shows
4
−2 vs last week
07   Multi-location

One shop or fifty.

Built for franchise owners and growing operators. Roll up every shop into one P&L. Drill down to a single chair on a Tuesday. Same product. No “Enterprise plan” wall.

  • Location-by-location revenue, margin, and chair fill rates
  • Owner-manager hierarchy: who sees what, who can change what
  • Shared client list across locations — or kept separate, your call
  • Centralized inventory + vendor pricing across the chain
  • Pricing scales with chair count, not “enterprise tier” markup
5 LOCATIONS · ROLLING 30 DAYS
Location
Revenue
Tickets
Margin
XLab · Mississauga (HQ)
$48,200
812
62%
XLab · Square One
$42,100
740
58%
XLab · Erin Mills
$38,400
684
61%
XLab · Streetsville
$32,900
601
55%
XLab · Port Credit
$29,600
548
59%
All locations
$191,200
3,385
59%
08   Three apps · One source of truth

Owner. Barber. Client.

Three role-specific apps that share the same data. The owner reads the day from bed. The barber moves with the chair. The client books, pays, and refers from their pocket — under your brand.

Owner app dashboard
For owners

The Owner app

Lead the floor from anywhere. Schedule, checkout, reports, and marketing in your pocket — same data as the back office.

  • Live schedule + mobile checkout
  • Reports, KPIs, no-show alerts
  • Promotions and bulk SMS on the go
  • Approve time-off in one tap
Barber app dashboard
For barbers

The Barber app

The chair carries its own software. Earnings, availability, and style gallery — owned by the barber, visible to the team.

  • Live earnings + pay-period view
  • Set availability + request time-off
  • Personal style gallery + portfolio
  • Pager + appointment notifications
Customer app dashboard
For clients

The Customer app

Your shop's name, your colors, your barbers — in their pocket. Not a generic salon directory listing.

  • One-tap rebook with last barber, last cut
  • Loyalty progress + gift card balance
  • Pay, tip, and review in-app
  • Refer a friend with one share
One download — the app adapts to who's signed in. Plus a customer-facing website on your own subdomain, drawing from the same data.
— Also shipping —

Reviews, GMB, and a voice AI that books the chair.

A unified review inbox with AI-drafted replies. Google Business Profile sync — read and respond without leaving Groom. A voice AI line that picks up when the chair is busy and books in real time. Built in. Same plan.

Live today · evolving every release
— Book a demo —

See it on a real shop. Yours, ideally.

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