Terms of Service.

Acceptance of terms.

By creating an account or using Groom, you agree to these Terms of Service, our Privacy Policy and any additional terms that apply to specific features or services. If you do not agree to these terms, you may not use our platform.

Account registration.

To use Groom, you must:

• Provide accurate and complete registration information.
• Maintain the security of your account credentials.
• Be at least 18 years old or have parental consent.
• Be authorised to enter into this agreement.
• Notify us immediately of any unauthorised access.

Permitted use.

You may use Groom only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations.
• Infringe on intellectual property rights.
• Transmit malicious code or viruses.
• Attempt to gain unauthorised access to our systems.
• Use the platform to send spam or unsolicited messages.
• Resell or redistribute our services without permission.

Subscription and payment.

Groom is offered on a subscription basis. By subscribing, you authorise us to charge your payment method for the applicable fees. Subscriptions automatically renew unless cancelled before the renewal date. All fees are non-refundable except as required by law.

SMS services.

Groom allows you to send SMS messages to your customers. You are responsible for obtaining proper consent from your customers before sending messages and must comply with all applicable laws, including TCPA and CAN-SPAM regulations. Groom is not liable for your misuse of SMS features.

Data ownership.

You retain all rights to the customer data and business information you input into Groom. By using our platform, you grant us a limited licence to use this data solely to provide and improve our services. We will not sell your data to third parties.

Service availability.

We strive to maintain high availability of our platform, but we do not guarantee uninterrupted access. We may perform maintenance, updates or experience outages. We are not liable for any losses resulting from service interruptions.

Limitation of liability.

To the maximum extent permitted by law, Azality shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of Groom. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

Termination.

You may cancel your account at any time through your account settings. We may suspend or terminate your access if you violate these Terms. Upon termination, you will retain access to your data for 30 days before permanent deletion.

Changes to terms.

We may update these Terms from time to time. We will notify you of material changes by email or through the platform. Your continued use of Groom after changes take effect constitutes acceptance of the new Terms.

Governing law.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts located in Toronto, Ontario, Canada.

Contact us.

If you have questions about these Terms of Service, please get in touch.